Frequently Asked Questions
Payments
Payments are processed through our secure platform. Clients deposit funds into an escrow account before the freelancer begins work. Once the work is completed and approved, the funds are released to the freelancer. Payment can be withdrawn to your bank account or other available payment methods.
If you haven’t received your payment, first check the status of the project and confirm that it has been marked as completed. If the status is correct and you still haven’t received payment, contact our support team for assistance.
You can track the status of your payments by going to the “Payment History” section of your account. This section provides details on all transactions, including pending, completed, and failed payments.
Payment delays can occur for several reasons, including verification issues, bank processing times, or problems with the client’s payment method. If your payment is delayed, check for any notifications or messages from the platform and contact support if needed.
If your payment was rejected or failed, check the payment method you used for any issues or errors. Ensure that your account information is correct and that there are sufficient funds available. If the issue persists, contact our support team for help in resolving the problem.
Yes, you can change your payment method by going to the “Payment Settings” section in your account. Add or update your payment details and save the changes. Make sure to verify the new payment method to ensure that future transactions are processed correctly.
Suggestions
To post a job, click on the “Post a Job” button and fill out the job details, including the project description, budget, and any specific requirements. Once your job is posted, freelancers will be able to view it and submit proposals.
Review freelancers’ profiles, portfolios, and client reviews to assess their suitability for your project. You can also conduct interviews or ask for additional work samples to ensure they meet your requirements.
Use our platform to communicate with the freelancer, track progress, and provide feedback. You can set milestones and deadlines to keep the project on track and ensure that all deliverables are met as agreed.
If you’re not satisfied with the work, communicate your concerns with the freelancer and give them an opportunity to make revisions. If the issue persists, you can request mediation through our support team for assistance.
You’ll deposit funds into an escrow account before the freelancer starts working. Once the work is completed and you’re satisfied, the funds will be released to the freelancer. You can also request revisions or hold payments if necessary.
If you experience any technical issues, contact our support team for assistance. We offer help through various channels, including email, live chat, and phone support.